Frequently Asked Questions

  • Yes, reservations are required. Please make your reservations online before visiting.

  • Sauna sessions can be booked here.

  • Kiln is open Tuesday through Saturday 7:00 AM-10:30 AM, and 12:00 PM-7:00 PM. As well as Sunday 9:00 AM - 4:00 PM. Please check our Instagram page for up to date schedule information.

  • When guests arrive at Kiln they will be greeted and checked in by one of our sauna hosts.

    Hosts will direct guests to our changing space and locker area before giving a brief intro to best practices in the sauna.

    Throughout the session our hosts will remain available to answer questions and provide aromatherapy.

    Booties and gloves are available for comfort during cold plunges, and electrolytes for hydration between rounds.

  • Public and private sauna sessions are 75 minutes long. Shorty sauna sessions are 45 minutes long (offered weekday mornings).

    Session length includes time for changing and checking in.

    We recommend arriving on time with your suit on under your clothes to get the full experience. We’re unable to extend or refund missed time for late arrivals.

  • Please arrive with a bathing suit, full reusable water bottle, two towels (one for the sauna, one for drying off), slides or flip flops, and comfortable clothes to change into afterward.


    A quick comfort tip: wearing your swimsuit under your clothes makes arrival and changing a lot easier. After a session, jeans or leggings can be tricky to get back on, so plan your post-sauna outfit with that in mind.

    We cannot offer water refills on board, so please arrive with a full water bottle.

    Towels are available for purchase, but we strongly recommend bringing your own.

  • Kiln is located at Navy Pier Marina (797 E Grand Ave, Chicago IL), on the Northside of Navy Pier.

    Please enter the marina at Gate D using the entry code sent in your confirmation email.

    Kiln is located at Pier 15 a short walk from Gate D.

  • Guests can plan to walk, drive, bike, or use public transportation to get to Kiln.

    Kiln is located on the North Side of Navy Pier at Navy Pier Marina. Navy Pier Marina is located across the street from the West Parking Garage, and directly across from the Ferris Wheel. Guests can enter at Gate D and will receive an entrance code with their confirmation email.

    If you plan to drive please give yourself time to park and find our facilities.

    We recommend parking in the West Garage at Navy Pier. Parking rates are as follows:

    • 0-59 minutes | $21

    • 1-2 hours | $35

    • 2-4 hours | $41

    • 4-12 hours | $47

    • 12-18 hours | $57

    • 18-24 hours | $65

    If you plan to use Uber/Lyft/cab please direct your driver to drop you between the East and West Parking Garages at Navy Pier on Grand Ave.

    If you plan to Divy please be aware the closest docking station is located at the intersection of Ohio & Grand in Jane Addams Memorial Park, about a 5 minute walk from Navy Pier Marina.

    There are many options if you would like to visit via public transportation:

    • From the Red Line, exit at Grand for #29 or #65 eastbound bus services to Navy Pier or at Chicago for eastbound #66 to Navy Pier.

    • From the Blue Line, exit at Grand for #65 east to Navy Pier or at Chicago for #66 east to Navy Pier.

    • From the Brown Line (or Purple Line Express), exit at Chicago for a #66 bus east to Navy Pier.

    • From the Red and Blue Line subways, you can also exit at Lake and board an eastbound bus 124 on Washington.

    • From the Orange, Pink and Green elevated lines, exit at Washington/Wabash and board an eastbound bus 124 on Washington.

    • Served directly by buses 29, 65 and 66 at most hours. Weekday rush periods only - buses 2, 120 and 121.

  • Ample onsite parking is available for guests at Navy Pier. We recommend parking in the West Parking Garage.

    Parking rates are as follows:

    • 0-59 minutes | $21

    • 1-2 hours | $35

    • 2-4 hours | $41

    • 4-12 hours | $47

    • 12-18 hours | $57

    • 18-24 hours | $65

  • Kiln has a small communal changing area on board, so we recommend arriving with your suit on under your clothes and bringing something comfortable to change into after your session.

    Jeans and leggings can be challenging to change into after sauna-ing. Please dress accordingly.

  • Restrooms are available for guests to use at Navy Pier, a short walk from the marina.

  • Yes, guests are welcome to cold plunge in between rounds using the ladder on the deck of Kiln.

  • We do not have showers at Kiln, but highly recommend a dip in the lake to rinse off following your session!

  • Children under the age of 18 are not permitted to visit Kiln while we are docked at Navy Pier Marina.

  • Food or beverages other than water are not permitted at Kiln. Thank you for understanding!

  • Yes! You can purchase gift cards here!

  • Yes! : )

  • No - sauna sessions are offered dockside.

  • All sales at Kiln are final. Cancellations are not permitted for any reason.

    Rescheduling:

    • Public and Shorty sessions: may be rescheduled up to 48 hours before your session.

    • Private sessions: may be rescheduled up to 168 hours (one week) before your session.

    Please use the link in your confirmation email to make changes to your reservation. We cannot make adjustments by phone or email.

    Reservations cannot be rescheduled within 48 hours (public/shorty) or 168 hours (private) for any reason and will be charged in full.

    No-shows, same-day bookings, and next-day bookings will all be charged in full and cannot be cancelled or rescheduled.

    Late arrivals will not receive additional time or compensation.

  • Kiln will only close in the event of extreme weather. If we close due to weather, guests will be notified by email and offered the option to reschedule or receive a refund.

  • Terms of service can be found here.

  • Our waiver can be found here.